ClearCare Advisors Privacy Policy

Effective Date: [Insert Date]

ClearCare Advisors, LLC (“ClearCare,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you engage with us online, over the phone, or in person, and applies to all services where this policy is posted or referenced.

1. Information We Collect

We may collect the following categories of personal and health-related information:

  • Personal Identifiers: Name, address, phone number, email, date of birth, and Social Security number.

  • Health Information: Medicare status, prescription drug needs, health conditions relevant to plan selection.

  • Financial Information: Income data for subsidy eligibility, payment details for plan enrollment (if applicable).

  • Communications: Inquiries, recorded calls (as required by CMS), and correspondence through forms or emails.
  • Device Information: When you visit our website, we may collect IP address, browser type, and interaction data.

2. How We Collect Information

We collect information.

  • Directly from you, via forms, calls, emails, or during consultations.

  • Automatically, via cookies and web analytics on our website.

  • From third parties including lead providers, referral partners, and CMS-approved systems (e.g., Enroll Here).

3. How We Use Your Information

We use your information for:

  • Medicare Plan Guidance: Matching you with suitable Medicare Advantage, Medigap, or Part D plans.

  • Enrollment Support: Submitting applications to carriers or CMS platforms.

  • Customer Service: Responding to your questions and helping manage changes to your coverage.
  • Compliance: Meeting federal and state regulations including call recording, Scope of Appointment tracking, and other CMS marketing rules.
  • Marketing (with consent): To share updates, newsletters, and reminders relevant to your Medicare options.

4. How We Share Your Information

We may share your information with:

  • Insurance Carriers: To submit and manage your Medicare applications.

  • FMOs and Technology Providers: Partners like Enroll Here, HubSpot, or quoting tools, for operations and customer management.

  • Service Providers: Vendors who help us run our business, under strict confidentiality.
  • Regulatory Bodies: As required by CMS or state insurance departments.
  • With Your Consent: We will never sell or share your personal data with unrelated third parties without your permission.

5. Call Recording & Compliance

We record calls as required by CMS to document plan discussions, enrollment intent, and benefit explanations. These recordings are securely stored and only accessible for compliance review.

6. Your Privacy Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information
  • Withdraw consent to marketing communications at any time.
  • Request deletion of your personal data, subject to legal retention requirements.


To exercise these rights, contact us at privacy@clearcare.life.

7. Cookie Policy

Our website uses cookies for analytics and user experience improvement. You can adjust browser settings to refuse cookies or opt-out of third-party tracking.

8. Security Measures

We employ administrative, technical, and physical safeguards to protect your data from unauthorized access, consistent with HIPAA, CMS, and state law requirements.

9. Data Retention

We retain your information as long as needed for regulatory, legal, and business purposes, including maintaining your plan enrollment history and compliance documentation.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website with a new effective date. Continued use of our services implies acceptance of the revised terms.