Privacy Policy (ClearCare Advisors, LLC)
Website: clearcare.life
Effective Date: January 12, 2026
Last Updated: April 27, 2026
ClearCare Advisors, LLC, a Delaware limited liability company, together with ClearCare Advisors and their affiliates, collectively referred to as “ClearCare,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how ClearCare Advisors and their affiliates collect, use, disclose, and protect your information when you visit clearcare.life, the “Site,” contact us, request information, or engage with our services.
1. Information We Collect
A. Information you provide to us
- Contact information: name, email address, phone number, mailing address, ZIP code.
- Inquiry details: the information you include in forms, scheduling requests, chats, emails, or phone calls.
- Insurance-related information, as you choose to provide: plan interests, coverage needs, preferred doctors or pharmacies, prescription needs, Medicare eligibility or timing, and other details relevant to helping you evaluate plan options.
B. Information collected automatically
- IP address, browser type, device identifiers, operating system.
- Pages viewed, time spent, referring or exit pages, and other usage data.
- Approximate location derived from IP address.
C. Information from third parties
- Service providers that help us operate the Site, including analytics, forms, scheduling, and CRM providers.
- Referral partners and lead sources, where permitted.
- Insurance carriers or related parties when you ask us to help with enrollment or service.
- Affiliates of ClearCare Advisors, where permitted and relevant to providing services, responding to your request, or supporting business operations.
2. How We Use Your Information
ClearCare Advisors and their affiliates use information to:
- Respond to requests for information and provide customer support.
- Provide Medicare education and help you compare plan options.
- Facilitate next steps you request, including appointments, follow-ups, carrier communications, and enrollment support.
- Improve the Site, services, and communications.
- Send transactional messages, including appointment confirmations and requested callbacks.
- Send marketing communications where permitted and consistent with your preferences. You can opt out at any time.
- Maintain security, prevent fraud, and comply with legal obligations.
- Support internal business operations among ClearCare Advisors and their affiliates.
3. How We Share Information
ClearCare Advisors and their affiliates may share information:
With insurance carriers and related parties when you ask us to help you evaluate, enroll in, or service coverage.
Among ClearCare Advisors and their affiliates for the purposes described in this Privacy Policy, including customer support, service delivery, compliance, marketing where permitted, and business operations.
With vendors and service providers who perform services for us, such as hosting, analytics, CRM, scheduling, communications, and other operational support, under confidentiality and security obligations.
For legal or compliance reasons if required by law, subpoena, court order, or to protect rights, safety, and security.
In business transfers, including a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate safeguards.
We do not sell your personal information. We do not knowingly share personal information for “cross-context behavioral advertising” in exchange for money. We may still use standard analytics tools to understand Site performance.
4. Calls, Text Messages, and Consent
- Message and data rates may apply.
- You can opt out of marketing texts by replying STOP (or using another method we provide).
- Opting out of marketing texts does not prevent us from sending important transactional messages you request, such as appointment confirmations, where permitted.
5. Call Recording
Some calls may be recorded for quality assurance, training, and compliance purposes. By communicating with ClearCare Advisors and their affiliates by phone, you consent to call recording where permitted by law. If you do not wish to be recorded, please tell us before the call continues.
6. Cookies and Analytics
- Keep the Site functioning properly.
- Remember preferences.
- Understand Site usage and improve performance.
- You can control cookies through your browser settings. If you disable cookies, some features may not work as intended.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
ClearCare Advisors and their affiliates retain information for as long as reasonably necessary to:
- Provide requested services.
- Maintain records required by law, regulation, or compliance obligations.
- Resolve disputes and enforce agreements.
- Support legitimate business and operational needs.
9. Children’s Privacy
10. Your Privacy Rights and Choices
Depending on where you live, you may have rights to request access, correction, deletion, or information about our handling of your personal data. To submit a request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
Marketing preferences: You may unsubscribe from marketing emails using the link in the email or by contacting us. You may opt out of marketing texts by replying STOP.
11. Changes to This Privacy Policy
ClearCare Advisors and their affiliates may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
ClearCare Advisors, LLC
ClearCare Advisors and their affiliates
Email: privacy@clearcare.life
ClearCare is a licensed insurance agency certified to sell Medicare products. We are not affiliated with or endorsed by the government or the federal Medicare program. All services comply with CMS marketing guidelines.